Customer satisfaction is of the highest importance to us at The Fragrance Gallery. We want you to be happy with your purchase. If you are not satisfied with a product you may return it for a refund of the price less the shipping fee or for a credit on your account (subject to approval by The Fragrance Gallery). We will also happily exchange your item.

PLEASE NOTE: You must email us for a product return authorisation number within 5 days of receipt of your product/s. Please follow our return procedure below.

Conditions:

• Returned product/s must be unopened and in their original condition, including the original outer packaging to receive a full refund less the shipping cost.
• Products not returned to us in their original condition and packaging will be subject to a 20% restocking fee.
• If the product is defective or if we have sent you the wrong product, you will receive a FULL REFUND including your postage costs to return the item to us.
• Refunds and credits will be processed upon receipt of your return.
• A returned product will not be acknowledged by us unless the RA number is included in/on the packaging of the product being returned.