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Refunds and Returns
Customer satisfaction is of the highest importance to us at The Fragrance Gallery. We want you to be happy with your purchase. If you are not satisfied with a product you may return it for a refund of the price less the shipping fee or for a credit on your account (subject to approval by The Fragrance Gallery). We will also happily exchange your item.
PLEASE NOTE: You must email us for a product return authorisation number within 5 days of receipt of your product/s. Please follow our return procedure below.
Conditions:
For a return, refund or exchange, please phone us on (03) 9727 2337 or fill out our online webform. Please provide your order number and a detailed message as to why you will be returning the fragrance when contacting our customer service team whether it be via the phone or our online webform. After discussing the issue with you, we will provide you with an RA number that MUST be included with the product that is being returned to us.
Please send all returns to:
The Fragrance Gallery
PO Box 328
Chirnside Park, Victoria, 3116
Customer satisfaction is of the highest importance to us at The Fragrance Gallery. We want you to be happy with your purchase. If you are not satisfied with a product you may return it for a refund of the price less the shipping fee or for a credit on your account (subject to approval by The Fragrance Gallery). We will also happily exchange your item.
PLEASE NOTE: You must email us for a product return authorisation number within 5 days of receipt of your product/s. Please follow our return procedure below.
Conditions:
- Returned product/s must be unopened and in their original condition, including the original outer packaging to receive a full refund less the shipping cost.
- Products not returned to us in their original condition and packaging will be subject to a 20% restocking fee.
- If the product is defective or if we have sent you the wrong product, you will receive a FULL REFUND including your postage costs to return the item to us.
- Refunds and credits will be processed upon receipt of your return.
- A returned product will not be acknowledged by us unless the RA number is included in/on the packaging of the product being returned.
For a return, refund or exchange, please phone us on (03) 9727 2337 or fill out our online webform. Please provide your order number and a detailed message as to why you will be returning the fragrance when contacting our customer service team whether it be via the phone or our online webform. After discussing the issue with you, we will provide you with an RA number that MUST be included with the product that is being returned to us.
Please send all returns to:
The Fragrance Gallery
PO Box 328
Chirnside Park, Victoria, 3116
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