Terms and Conditions Acceptance of Terms and Conditions Product Information Ordering Information Refunds and Cancellations Shipping Information Copyright and Use of Content Third Party Links Limitation and Disclaimer of Liability Welcome to The Fragrance Gallery. This site is owned and operated by The Fragrance Gallery ABN 72 433 268 748. As a valued customer, please ensure you read this agreement carefully. By browsing or accessing this site, you agree to be bound by the terms set out herein. We rarely make changes to our terms and conditions, but we may need to on occasion as the ecommerce industry continues to expand and evolve. You should regularly reviews these when you visit our site to ensure that you have read and agree with our most current terms and conditions. Any change in our terms and conditions will be effective immediately upon the change being made, but will not affect the past use of our site unless we are legally required to do so. Please take the time to also read our Privacy Policy for users.
All persons using this website or registering to be a member must be 18 years of age or older. Product Information:
The Fragrance Gallery prides itself on ts reputation for providing the highest quality products combined with the highest level of customer service. A great deal of effort goes into ensuring that our photographs and descriptions provide a realistic expectation of the products available through our website, resulting in a very high level of customer satisfaction. Any discrepancies in the colour of your item as compared to the one viewed on screen is due to the variance in colour settings of computer monitors and is beyond our control. Ordering Information: The products offered for sale on our website are subject to availability and may be withdrawn at any time. Price and availability information is subject to change without notice. All orders placed are subject to confirmation and acceptance by The Fragrance Gallery, and we reserve the right to refuse to accept an order in whole or in part.
The Fragrance Gallery may vary prices for received orders in the event of price changes or mistakes made by suppliers. If this should occur, you will receive notification from us of the pricing error. You then have the option to cancel the order by giving notice to The Fragrance Gallery, which must be received within seven (7) days of the price increase notification.
All prices quoted on our website are in Australian Dollars (AUD) and are GST inclusive.
Refunds and Cancellations:
All returns must be sent back in the same condition as to which you received them. This means they must be undamaged, unopened and the outer box and cellophane (if any) must still be sealed. Once we have received the returned product in the condition stated above, your refund will be processed. You have the option of choosing a refund or a store credit. Products MUST be returned within 7 days of the purchase date and the return shipping costs are to be paid by the customer. If any of the above conditions are not met, The Fragrance Gallery reserves the right not to refund.
When sending your goods back to us, we recommend that you send them via courier with insurance and are sent back securely sealed inside a cardboard box to minimise any possibility of damage. Please contact us for further details or refer to our Refunds and Returns page before returning any goods as all returns must be authorised.
Any attempt to cancel an order must be done as soon as possible as we ship on a daily basis. We do not charge a fee for cancellations. However, if a cancellation is requested after the product has been despatched, you will required to pay the shipping and handing charges to return the item. Cancellations must be communicated to us by telephone, email or fax as soon as possible to prevent this from happening.
Shipping Information: Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. The Fragrance Gallery cannot be held liable for delays or non-delivery of items. More information can be found on our Shipping page in regards to estimated shipping times and costs.
Important Notice: Most perfumes are flammable and are classified as a Class 3 Dangerous Good, therefore they have special labelling and transportation requirements. Any products containing Class 3 Dangerous Goods will be labelled in accordance with the relevant Australian dangerous goods legislation. Products are shipped using Australia Post who are licencsed under the appropriate act to carry Dangerous Goods. Under the Dangerous Goods legislation these items are not able to be posted via Express Post or International Mail via the Australia Post network and must be sent by ground transport only. We hold a Consumer Commodities Dangerous Goods Contract with Australia Post and we are therefore LEGALLY allowed to send perfumes via the Australia Post ground transport system. If you are in any doubt about laws and regulations pertaining to the transportation of perfume, please contact Australia Post and ask to be transferred through to the Dangerous and Prohibited Goods department for further information.
For the reasons stated above, we are unable to post perfume internationally. All products that are classified as dangerous goods are available to Australian customers only. Copyright and Use of Content: All content included on our site, such as photographs, illustrations, text and any other content is owned by The Fragrance Gallery or our content providers. All content is protected by Australian and International copyright laws. You may use the Content for your personal, non-commercial, research, search and shopping use only. This means that you may view, browse through and read the Content on your computer. You may not download, reproduce, distribute, transmit or otherwise exploit the Content in any way unless you have written permission from The Fragrance Gallery. In particular, you may not include the Content in any other publication or product, or on any other website or computer network.
Trade marks, copyrights, brand names, product and company names related to the products appearing on this website are the property of their respective owners. The Fragrance Gallery does not claim to own any of these trade marks, copyrights, brand or product names what-so-ever nor does it claim that The Fragrance Gallery is related to, endorsed by, or in any other way connected or associated with the respective owners and/or their related companies and agents.
Third Party Links: The Fragrance Gallery may provide links to third parties as a service to those interested in this information. The Fragrance Gallery does not monitor, approve or have any control over any Third Party Content. The Fragrance Gallery does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content. The Fragrance Gallery is not responsible for updating or reviewing Third Party Content. The use of any Third Party Content is completely at your own risk.
Limitation and Disclaimer of Liability: Our site and its contents are provided to you on an "as is" and "as available" basis. We make no warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement to the fullest extent permissible pursuant to applicable law.
Although we use our reasonable best efforts to ensure the accuracy of the Content of our site, we make no representations or warranties as to the accuracy, correctness or reliability of the Content. There may be technical inaccuracies, programming bugs and typographical or other errors in this website and its contents. Furthermore, we make no representatons or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server that makes it available are free of viruses or other harmful components. By using this site you acknowledge that its use is at your own risk.
Neither The Fragrance Gallery, its Directors not our Content providers will be responsible or liable to you, or any other party, for any direct, incidental, consequential, indirect or punitive damages (including negligence) that result from your access to, or use of this website or its contents.
Price and availability information is subject to change without notice.